We want you to be completely satisfied with your purchase. We accept back items 30-days from receipt of the product.
Any issues or problems with orders that did not arrive on time should be reported to our Customer Service at info@revolutionhealthexchange.com within 30-days from receipt of the product. Orders that are not reported within 30-days from receipt of the product are taken case by case basis.
ALL returns must receive an RMA (return merchandise authorization)number in order for the return to be processed. Please write your RMA number on the outside of your package
To send an item back, simply follow these steps:
STEP 1 – Get RMA:
Please contact our customer service at 800-491-4537 or info@revolutionhealthexchange.com within 30-days from receipt of the product.
All returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return.
STEP 2 – Send it Back:
Write your RMA number on the outside of your package and mail it to:
Revolution Health Exchange
Attn: Returns
2785 E Grand Blvd, Detroit, MI 48211, USA
Unclaimed or Returned Orders – All orders that are returned to us for any reason because they are prohibited from entry or because they are unclaimed by the receipient. The shipping fee for any unclaimed or returned orders will also not be refunded. Please check with your local customs agency before importing any orders if you are unsure of your country’s rules or regulations. Packages that are “abandoned” at customs will usually be sent back to Revolution Health Exchange.
Is my information on website secure?
We take great pride in protecting customer’s personal data, credit cards are processed using 128 bit encryption and credit cards will not be sold/traded/leased. No personal information will be sold/traded or leased. Domain authentication reassures site users that they’re actually interacting with the site identified in the URL bar. Verified & Secured protects your personal information from potential hackers.
What do I do if I receive a damaged, expired or incorrect product?
Products should be inspected immediately once delivered. If you receive a damaged, expired or incorrect product, you must contact Customer Service within 48 hours of receiving your product at help@revolutionhealthexchange.com with images and details pertaining to the concern with your order. Please make sure to keep your order as we many need pictures to submit as documentation for any claims. Details provided will be reviewed by our support team and we will work with you in the necessary manner to make sure your happy.
How long will it take to receive a credit from my return?
We process returns daily (Monday-Friday). As soon as we receive your order, it will be inspected and your return will process. If a credit is to be issued, you should see the credit come through within 3-10 business days, depending on your bank’s procedures and how quickly they process the credit.
Do you issue In-Store Credits?
In-Store Credits are issued based on the method of payment used and date of order. Items that cannot be refunded directly back to your method of payment will receive an in-store credit. If your method of payment is Boleto, all refunds past 30-days from receipt of the product from payment will be granted as in-store credit. If your method of payment is Paypal, refunds past 90 days from payment will be issued as in-store credit. Note : In-store credits expire 90 days from issue date.
